, in search results, to enrich docs, and more. Receptionist: "Good morning, Nirwana Hotel. Hicayo, you are from room 724 and your would like to check out today right? Receptionist : Sure. (lots and lots) i. Here's the key. Welcome to XYZ Hotel. “A few minutes later” Cashier: Excuse me sir/ma’am, please sign here. I would like to reserve a room. • Answer telephone calls effectively." Receptionist : " Mr. Berikut contoh percakapan yang terjadi antara resepsionis dan tamu tersebut. ini soalnya disuruh ngapain ? kalo disuruh translate. Thank you. How do you spell it. Receptionist : Okay ma'am I'll inform you the rooms we offer. Many thanks for your help. Bellboy : "Main your head please, do you have any luggage, Madam?".e. Well I am rather tired. I’d like to book a cruise for vacation here. Receptionist: My pleasure! I am here to help you. Departure Script Receptionist: Hi, good morning. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. Confirm the spelling of the caller's name (and business name when applicable) Confirm The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. How can I help you? Guest: Ok. ENGLISH FOR HOTEL: CHECKING AND CONFIRMING CUSTOMER ROOMS' RESERVATION - Download as a PDF or view online for free. Here is a sample telephone conversation between two people. For how many nights do you plan to stay with us? Guest: tonight until October 22, 2020 Receptionist: Ok Ms. Salad (left) 4. Welcome to our hotel. Would you like me to get you a room in another hotel? You: — Receptionist : Well, I'll see if I can find another quieter room for you. Sample script for when a guest arrives early. Here is your key. Saya tidak akan lupa) Percakapan 3. In this unit you will learn and practise vocabulary related to hotels. (Sudah, Pak. Check outside these 20 essential English phrases for receptionists (with audio) toward impress the guests and to chief! Guest: Excuse me Ma'am here is your chocolate cream cake with cherry on top. … Receptionist: Hello, Plaza Hotel. That’s fine." Receptionist : Good morning, welcome to Edotel Hotel Denpasar, How may I assist you? Guest : Good morning, I would like to check in. 4 Conversation: When waiter suggests main course. Also, my wife liked most thing in hotel, was the One of the most important receptionist etiquette tips we can share is to confirm, confirm, confirm, confirm. Receptionist: Can I have your full name and a phone number? Client: Sure. Sample Script for a Guest Arrival at a Luxury or Full-Service Property. My phone number is 555-322-1956.". Hotel: Yes, Mr. Hulip. Glen Rockwell of ABM Corporation from Australia. Receptionist : You're welcome. Could I book eight tables for tonight, please? C. May I have your name please? Caller: Yes. Could I book eight tables for tonight, please? C. I'd like to make a reservation for the 2nd week of December. Namun bedanya, sang tamu belum memiliki janji untuk bertemu sebelumnya. c. Patient: Hi, would I be able to schedule an appointment with you? Receptionist: Yes, of course, could I take your name please? Patient: Sure, my name is Ezra Fitz. 2. Keep the phone numbers organized on a Rolodex or appropriate computer program. Receptionist: Good morning. This is Lucy Maria. This is your credit card and your credit card slip. You have been very helpful. Have phone numbers handy. Can I tke a message D. Good morning, Mrs. Guest: Thank you. Would d. Thank you for calling. Hotel: Would you like to sign the hotel guestbook too while you wait? Guest: Sure, I had a really good stay here and I'll tell other people to come here. • Take down messages left by visitors and callers and pass them on to the right. As a hotel receptionist, your job isn’t only to greet guests … Situation 1 Receptionist: 'Good morning.com; Hospitality Career Guide Blog Page 1 List of some commonly used polite words, phrases and sentences during guest interaction, in the Hospitality Industry. Can I help you? Caller : Room 1023, please.O Cashier office) F. And the room rate for 5 nights is ₱ 12,500 . Can I help you? Caller : Room 1023, Please.' Receptionist: 'Let me look on the system. Could you call him later. Avoid slang and filler words. G: Yes, I'll keep it with care , thank you . Hotel Receptionist: Good [morning/afternoon/evening], welcome to [Hotel Name]. 2. have Guest : 37. I would like to check in.ht52 dna ht42 ,dr32 eht hcraM rof htab htiw elbuoD . Receptionist: I'm glad you liked it. It's about 5 minutes by car. How was your stay? And May I have your name please and your room number? Guest: May name is Ms. stay in our hotel until (date/ month/ year). I … Guest : Thank you very much. Guest: Yes Thank You Bellboy: You're Welcome (Guest come to F. Receptionist: Good Night Ms.? Guest : Yes. May I have your name b. Receptionist: All the in-house phone numbers are in a list kept near the telephone. Yes Ms. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. I have a reservation in the name of Smith. Guest: Thanks. Breakfast will be available at the Restaurant located at Lobby level from 6:00am to 10:00am.) Guest: Good morning. Thank you for choosing San Felice Hotel and have a nice day Type of English: General English. _____, this is your credit card, credit card slip, guest bill and your other pads. You will practise the following skills and functions: asking for and providing information. Brindminton Hotel. Making Reservations. He or she should be organised, communicative, and capable Receptionist: .. Jawaban : D. Here's your key Receptionist: Thank you very much, Sir. C: Good afternoon, madam. Coffee Waiter: Excuse me Ma’am, here’s Saigon Rolls for your appetizer Guest: Thank … Departure Script Receptionist: Good morning sir! Can I help you? Guest: Yes please, I would like to check out today? Receptionist: Okay Sir. Guest : Okay, thank you. Guest : "Yes, please". Let me check you in and ask you to fill out these forms. slamat pagi , di nirwana hotel . Receptionist : Good morning, Palm hotel, can I help you? Guest : A. A warm smile is a universal symbol of kindness. Yes Ms. Sample Script fork When a Guest Arrives for a Part of a Group. Palm hotel, can I help you? Guest :… Can I meet Mr.? A. Bye. Bellboy : "Would you like to follow me to Front desk?". visit C. slamat pagi , di nirwana hotel . The porter will help you with the luggage. I just saw an advert in the paper about your hotel. a. The room in this hotel is enjoyable. Receptionist : Good morning, welcome to ABC Company. 2. The room rate is ₱ 2,500. Bellboy: Mind your step, please. I'll see you there at half past one. _____ or Mrs. Can I help you? Caller : Room 1023, Please. 3. Departure Script Receptionist: Good morning sir! Can I help you? Guest: Yes please, I would like to check out today? Receptionist: Okay Sir. 9. Good morningafternoon eveningnightday! Hotel: Good afternoon. And what is the exact date of your arrival? C: The 12th. Wine (right) 5. Here you will find typical conversations that deal with making reservations, checking in and also checking out. Receptionist: Good Morning, How can I help you? Guest: Can you tell me where the bar is? Receptionist: It is near the dance room; Guest: Could you tell me how to get to the bar? Receptionist: The bar is on the second floor. See you tomorrow. M-A-D-D-E-N Hotel: Yes, Ms. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. 1 pt. How do you spell it. Jawaban : D. We think our luggage went to Paris instead of London. [Guest's Name]."Chris: " Good morning. Guest: "Yes, please" ***Reception staff check the room availability on the room rack*** Receptionist: Thank you for your waiting, Ma'am. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly.Receptionist: Good morning, Pine trees Hotel. Is it possible for me to book a ticket to Denpasar for tomorrow afternoon. Enough". How may I help you? Guest: I have a reservation for today. Receptionist: . Keep the phone numbers organized on a Rolodex or appropriate computer program. The receptionist. How may I help you? GUEST: I would like to reserve a room. How may I help you? Guest : I have a reservation for today. Can I help you? Caller : Room 1023, please." Receptionist: "Sure…Please keep this card during you stay in this hotel madam. 5. Receptionist: Yes sir. EAPP Quarter 2 - Module 4 Objectives and Structures of Various Kinds of Repor EAPP Quarter 2 - Module 3 Writing Various Kinds of Position Paper .O Cashier: Good Morning Madam. I can go by myself. Actually I am looking for a room in your hotel. Guest : What does it mean? Receptionist : It means that there are Guest : OK, I'll take it. When customers are 5 feet away from you, greet them verbally. Guest : Thank you very much. Guest: Why so? Receptionist: Sir this is the policy of our hotel and we have to adhere to it. May I ask your name and your room number, Sir? Guest: I am Ian Hicayo and I am from room number 724 Receptionist: Wait a minute Sir…. Have you met him before. Well I am rather tired. ** Show the breakfast coupon and show the room key ** Receptionist : This is your breakfast coupon and this is your room key, if you need more information or something else, please you dial extension number 0 from room telephone or you can come to the 3. Can I meet Mr. Hold eye contact with the invitee and be attentive throughout the interaction. Receptionist: Alright sir, how was your stay in our hotel? You enjoyed it? Guest: Yes, the stay was amazing. Sample script for when a guest arrives early. . I would like to inform that you need to bring this upon your arrival. You 10. . Could you call him later. Guest R : Hotel Imperial, Good afternoon. Caller: That's great. Receptionist : "Would you like to wait a moment, madam? I would like to check the room availability on that period. Barbero. (name) your room number is 8008. My name is Hendarto. Contoh Percakapan 2. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan How can I help you? Guest: I have a reservation for a suite room for three nights... Hotel XYZ (Name of the Hotel), Reception. Client: It seems very good to me. Appetizer (left) 2. 2 Hotel Housekeeping Dialogue - Room Cleaning. I've come to ____ Mrs. A. Tell them about their room number Walk in Reservation Script Receptionist: Good morning, welcome to Bohemian Resort Hotel, How may I assist you? Guest: Good morning, I would like to check in. Sistem ini memungkinkan para receptionist untuk mengakses informasi dan data tamu dengan cepat dan mudah, termasuk reservasi, preferensi … A big part of your job as a hotel receptionist is to make guests feel at home and well taken care of during their stay. hold a talk with. By following protocols, rules, and regulations, a receptionist can maintain the reception area safe and tidy. up to the fourth floor. You have been very helpful. Front Desk Receptionist: Okay, Miss Trisha. Here's your bill. And the room rate for 5 nights is ₱ 12,500 . Would you like to check and see if the amount is correct? Daniel Adams: — What's the 14 pounds for? Receptionist: — That's for the phone Guest: Thank you very much. Maria. How can I help you?' Customer: 'Good morning. I have a reservation in your hotel. Brown, Rose Brown. Please make sure that you have it with you all the time. "A few minutes later" Cashier: Excuse me sir/ma'am, please sign here. Here we are sir. Our bellboy will escortyou to your room. May I have your name b. May I help you? Daniel Adams: — Yes, I'd like to check out now. Have you met him before 30 seconds. Receptionist : Good morning Ma'am, welcome to UB Hotel. I’ll see you there at half past one.org, a blog whose mission is to share lessons for those who want to learn and improve their English. 3. The grammar focus of this unit is: THERE IS and THERE ARE. .won rof eybdooG . Can I help you? Caller : Room 1023, please. That’s fine./Ms. Receptionist: Good morning. May I help you? Thank you very much. It's under the name of Hannighan. Turn left once you exit the elevator and your room will be on the.; Signing into your workplace is just one element of the process. Receptionist: You're welcome. Receptionist : . We are from room 205. Can you pleas making me with your name and reservation details? ‍ Caller: [Provides details] ‍ Hotel Receptionists: Thank you for staying includes used. . Through listening and role play, students learn how to book a room, check in and check out. Hotel : Can you please … Guest: Sure **The receptionist was checking** Receptionist: Thank you for waiting Ma’am, the room is still available. May I have your name. My name is Ana how may I help you today? Caller: Hi! I would like to book a table reservation. Receptionist : If you bring your key card to reception, I'll change Practising English for receptionists can help to greet and assist hotel guests with ease. Receptionist: Good morning! Thank you for calling Grand Hotel. 2. Receptionist: Let me just checkYes we have one single room available. 3 Dialogue: Guests are ready to order main course for dinners. Don't just answer the phone with "yeah. Guest: Okay. Can I help you? Guest: Good afternoon. … Welcoming Guests. Is there anything else? Receptionist: Not really, Mam. It's higher up and at the back of the hotel. Happy Family Restaurant. But before checking-in could you please show me the room. Brown at 10 AM. . Receptionist : "Thank you for your waiting Madam, you're very lucky. May I have your name. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd.? What can I do for you. Usually, the duties of a receptionist are to: • Welcome the guests/visitors and offer them help..K. If you leave the room, take your key card from here, and the power in the room will be off. One moment, please. That's fine. The guest wants to reserve room for her husband. 6 Hotel Housekeeping Dialogue - For Dry Cleaning and Laundry. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. We can't get a cleaner in any earlier than 10 am. Jangan lupa sampaikan pesan saya) Receptionist : Don't be worried, sir. How much is the charge per night? Receptionist: Seventy euro, sir. (Selamat pagi, Pak. Guest: "Yes, please. How may I help you? Customer: Can I take an order please? Waiter/Receptionist: Of course, mam. GUEST CYCLE SCRIPT PRE-ARRIVAL (JEN) RECEPTIONIST: Hello, good morning." 1. Enjoy your dessert. c. Toni in? (Selamat pagi. Could you call him later. You are a guest in a Gordon Gold Hotel and want to check out. what can i do for you?" guest: "i'd like to talk to the personal manager, please?" receptionist: . Hotel: Can you please spell that for me, sir? Guest: Sure.elpoep 2 neewteb noitasrevnoc A '. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. I would like to book a room for five days sometime next month.letoh a fo tuo kcehc dna ni kcehc ,moor a koob ot woh nraeL• . persons as soon as possible. Here is the key for your room. Contoh selanjutnya masih merupakan percakapan antara resepsionis dan tamu di sebuah kantor. Receptionist: — One moment, please, sir. It's: 7576385. / Ms. May I have your name please? Caller: Yes. It's under the name of Hannighan. · Place the order to the kitchen · Dismantle/remove the unnecessary service wares · Show plate will remain · Use rectangular tray for serving and bussing 5. Edit.pptx. Receptionist: When would you like to book your Receptionist: Good morning. Sleep well. d. Here are some phrases that receptionists can use when checking in a guest:" Do you really care that you welcome a hotel guest? If you're in the hospitality business, you likely understand the importance of welcoming guests to your hotel. Summary. Here's your key Here are five tried and true hotel customer service habits to show guests you really care: You only have one chance to make a positive impression, so get it right! It's like dating, if you show up on a first date wearing a dirty, torn up shirt and stinky breath, chances are, you're likely not to get a second. Thank you for calling. Have you met him before d. Close to many scenic spots, it is an ideal choice for travellers interested in sightseeing. I’ll see you there at half past one. Receptionist: Could you repeat your name, please? Guest: Axell Forneil. Dela Cruz, we've reserved a room with 2 Queen Size Beds for you with a view of the ocean for Greetings and Introductions. Have you made an appointment.? Guest : Yes. Receptionist: Good morning. Receptionist: "Good morning, Nirwana Hotel. Hotel staff must have one good awareness of your hotel, space, amenities, and services. D. My name is Axell Forneil. BSHM 2-1BP Receptionist: Good afternoon.

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Sisca. When do you serve breakfast? Could you give me a call at 7 tomorrow morning, please? I'd like to pay in cash/by credit card/by traveller's cheque (AE: check). A I'd like to reserve a single room. It is even more valuable in the hospitality business where you're dealing with guests from all over the world. Receptionist: Good morning. After ensuring that the room is clean and all the necessary arrangements have been made, provide key card to the guest. Cashier: Well, thank you for your coming Mr/s. H-A-N-N-I-G-H-A-N. Enjoy your stay at [Hotel Name]. How may I help you? Mr.I hope you have a nice next trip and will stay at our Call Intan Hotel at (022)20354447 to make reservation. Prior to leaving the table, wish the guest (by name) and say "Have a pleasant meal Mr. Guest: Okay. Madden, we've reserved a double room for you with a view of the ocean for two nights. Can I help you? G: Good afternoon, I want a single room, please . Sample Script for Greeting a Guest With a Pet. Me: Well, I had a good experience here but I'm afraid last night there 3. •Listen to dialogues between a guest and a receptionist.00 including breakfast. Hotel staff must have a good knowledge of your hotel, rooms, amenities, and products. Joni is here? I have an appointment with him this morning at 9. Could I book eight tables for tonight, please? I'd like to book a cruise for vacation here. To make reservation we can visit at www. Hotel Receptionist: Ok, I just need you to fill in this form please. Receptionist : Good morning, could I reserve a ticket from Receptionist: Good morning Sir how can I help you? You: Morning, . Guest: Okay. Receptionist: When for, sir? Guest: Next Monday, April 3rd. (Call for the bellboy) R: Mr. Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Hotel: Can you please spell that for me, sir? Guest: Sure. Taking Telephone Table Reservation Receptionist: Good morning! Thank you for calling Grand Hotel. I'll see you there at half past one. This will ensure that your guests are while informed as possible and will helping the staff upsell . Would have e. A bellboy will bring your bags up shortly. Hannighan, we've reserved a double room for you with a view of the ocean for Guest: Sure **The receptionist was checking** Receptionist: Thank you for waiting Ma'am, the room is still available. R : Hotel Regent. 1. Could I book eight tables for tonight, please? C. 1..; There are several ways you can craft the guest check-in experience, ranging from a dedicated live receptionist to a cloud-based visitor management software system. This is the telephone, which can be used to make an International Direct Dial (IDD) call. Receptionist: Sure! Let me check and see what rooms are available.

 How may I help you? Guest: I have a reservation for today

. ____. You have been very helpful. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. At this stage, receptionists have taken all of the details they need for check-in. Hotel : Can you please spell that for me, sir? Guest : Sure.000,00. Hotel Reservation Dialogue #1 Hi, Good morning. C : 1000! O. Receptionist: — Let me give you your confirmation number.seitilicaf ettenehctik dna gninnid ,moor gnivil htiw moor deb ezis gnik sah tI . What can I do for you B. Please let us know provided there is anything were can assist you use during your stay.' Receptionist: 'Let me look on the … Guest: Thank you. It's good to hear from you. Begin by greeting guests with a smile, also at name (if known). I have certain valuable things You can also take a look at some of these posts I am sure that something will catch your interest. a. (Tentu saja. Hold eye contact with the guest and be attentive throughout the interaction. R : Y ou re welcome. Apa Pak Toni sudah datang?) Receptionist: Yes, Sir. May I help you? Guest: Yes. Ia baru saja datang 10 menit yang lalu. This preview shows page 2 - 4 out of 5 pages. It's Good Morning Palm Hotel menggunakan sistem terkomputerisasi terbaru yang dirancang khusus untuk membantu para receptionist dalam melakukan tugas mereka dengan lebih efisien. Will b. How may I help you? Guest: I have a reservation for today. Hotel: Can you please spell that for me, sir? Guest: Sure. Welcome to the Luxx Hotel. B. /Mrs. Can I help you?" Receptionist: . Where exactly is it located? Receptionist: We are situated on Sunset Avenue, north of the beach (Example). Can you come to the office this afternoon? 4. C. ‍ 2. Cashier: All right Mr/s. Guest: That would be great thank you.e. ada yg mampu saya bantu? kamar nomer 1023 , tolong. I arrive in Singapore last night. I want to book a double room for 5 days.letoH rosdniW ,gninrom dooG :tsinoitpeceR 1 - YALP ELOR .noonretfa dooG :letoH sanedraC eiraM .. 3. Hotel: Good afternoon. ** Show the breakfast coupon and show the room key ** Receptionist : This is your breakfast coupon and this is your room key, if you need more information or something else, please you dial extension number 0 from room telephone or you can come to the 3. Mark the letter A, B, C or D on your answer sheet to indicate the most suitable answer to complete each of the following exchangesReceptionist: " Good morning. Dabria. This is the master switch for the power. Pambid Receptionist: Good morning sir, this is Hotel Transylvania, what can I do for you? Guest: Good morning, I am Mr. Guest: Okay. Receptionist: Good morning. F. I visit you has a fury best with you. Receptionist: Hello, Plaza Hotel. This lesson teaches common words and phrases for describing hotel facilities, service and staff, as well as practical expressions to use with a hotel receptionist. Receptionist : I'm sorry, there is no answer. Receptionist: All the in-house phone numbers are in a list kept near the telephone. Reception. I´m afraid you´ll have to check out tomorrow morning by noon. How may I Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. 6. Business Center Service. Mrs. Receptionist: Would you like a single room or double room? You: Single room please. You will need them all at one point or another. 00 – per night including Breakfast. We have a room which will cost you INR 1800 per day. Should I call the bellboy to show you to the room? Guest ： It's fine. Receptionist: All the in-house phone numbers are in a list kept near the telephone. Alfian Rony : Ok. How can I help you, Sir? Guest: I am Luthar from 108. If you have your bags ready, the porter will collect them and show you where the room is. We just lost our luggage. Hicayo, you are from room 724 and your would like to check out …. L10 Technology Selection. ‍. H-A-N-N-I-G-H-A-N. Guest: Oh! That will do. Hotel: Yes, Mr. Ini) Visitor : Thanks. It's A-X-E-LL F-O-R-N-E-I-L. So a typical initial statement by the receptionist is: Receptionist: That room costs one hundred and forty-five dollars per night. Get More Info ›. Guest: Thanks. Hotel Receptionist: Good [morning/afternoon/evening], welcome in [Hotel Name]. I’d like to reserve a double bedroom for next Saturday, please. Front Desk Receptionist: May I have your name ma'am? Guest: It's Trisha De Mesa. ICH GUIDELINES BY ARUN Mahesh. RECEPTIONIST: Hello, Ms. Receptionist: Sure Sir. Receptionist: Please hold on I will check . Can I tke a Please you bring your guest card during you stay in our hotel. Good morning, Mrs. Good morning, Mr. Guest: Okay. May I have your number. Bellboy: You're welcome. Receptionist: Good morning, evening, afternoon Sir/Ma'am or Mr. The room rate is ₱ 2,500. Guest : That's very good of you.. ***Reception staff check the room availability on the room rack***. please. Is that correct? Guest : "Good morning". Harry Tjan. ‍ 5. Receptionist: Would you like a single room or double room? You: Single room please. Welcome to the Grand Woodward Hotel. Conversation 1 Mike: I'd like a room for two people, for three nights please.". May I have your number.My name is Hendarto. Dessert 7.I hope you have a … Call Intan Hotel at (022)20354447 to make reservation. The same goes for our hotels. _____, welcome to Open High Restaurant. IV . Receptionist: When for, sir? Guest: Next Monday, April 3rd. Receptionist : Good morning, Palm hotel, can I help you? Guest : Can I meet Mr. I would like to reserve a room. How may I help you? Customer: Good morning. Is that Receptionist : Good Morning, Nirwana Hotel. Receptionist: Good morning. Receptionist: Good morning Mr Ali. 14. I'd like to make a reservation for [The receptionist can describe the hotel's facilities, check-in and check-out times, and any other pertinent information. 8. It's good to hear from you. You’re the person guests come to for information, assistance and yes, even … Guest: Okay see you soon. Guest Receptionist: — Good morning. i) Most hotels require guests who are leaving to _____ their rooms before lunchtime. Receptionist: What card should I charge your reservation to? here. I want to book that room. We … Good Morning Palm Hotel menggunakan sistem terkomputerisasi terbaru yang dirancang khusus untuk membantu para receptionist dalam melakukan tugas mereka dengan lebih efisien. We have your information. I won't. 15. Multiple Choice. You can have a seat in the waiting area, and Dr. ‍. Or Sir/Madam. 2 restaurant and bar, children playground, 5 ballroom, club 123, and fitnes center. •Study words and phrases for talking about hotel service. D. 3 Hotel Housekeeping Conversation - Taking Room Service. R: Do you have any reservation before, Sir? G: No. The day has come for Mr. Have some knowledge about technology under your belt. A single room for 2 nights, bed and breakfast. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. Guest: OK, no problem. D. Receptionist : Good morning, Sir. Main course 6. 3. I hope you had felt good during your stay here with us. You need to show it when you sign for your meals and drinks in the restaurants and the bars. You will. Is Step 5: Provide Key, Room Number, and Room Directions. This is Golden Lion Hotel, _____ (your name) Speaking How may I help You? Client: Hi, good morning. I … Have phone numbers handy. How may I help you? Guest: Good morning.esu dluoc uoy gniteerg dradnats a s'ereH .] Hotel Receptionist: Here is your key card to your room. Good morning. Reservation officer: You too sir, take care. Can you come to the office this afternoon? 4. It's under the name of Madden. Guest : "Yes, of course. Cashier: All right Mr/s. May I have your name.1 FRONT OFFICE DUTIES. I need some beverages. Guest: Thank you. May I know first your name and room number? Customer: I'm Marie Lopez and I'm here at room 214 Waiter/Receptionist: Thank you ma'am, for confirmation you are Ms. Guest: Yes sure! B: Before we arrive to your room, allow me to explain our hotel facilities. Guest: Thanks a lot When the guest is ten feet away, the employee should make eye contact and smile as a way of acknowledging the guest’s presence. Points one and two can be reversed. This will ensure that your guests are as informed as possible and will help your staff upsell . Office Receptionist: Receptionist: "Good morning! How can I assist you today?" Guest: "Hi, I have an appointment with Dr. I would like to inform you that we still have an available Junior Suite and a deluxe room. Goodbye for now. Reception: Wait a moment please Sir, I would like to check the room available that you want on that period. May I help you? Guest: Good morning, I'd like to book a single room for two nights please. It's under the name of James Dela Cruz. Well I am rather tired." Receptionist: "This is your guest card Miss. Conversation about booking a hotel room Receptionist: Good morning, Pine trees Hotel. Good morning, Mr. Tyas : I would prepare my luggage if my visa issued this week a. ini soalnya disuruh ngapain ? kalo disuruh translate. Receptionist: I apologize for that. Here is your key, you're in room 209. Good morning, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights.My name is Hendarto. 6. H-A-N-N-I-G-H-A-N. The room rate is 10000/night Guest: Ok, that's great! You can help yourself to a full English breakfast or a continental breakfast. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan You can also take a look at some of these posts I am sure that something will catch your interest. ----- Receptionist: Thank you for waiting, Mr. Cashier: Please enter your pin number, sir/ma'am.' Receptionist: 'Could I see some ID, please? Begin by greeting guests with a smile, and by name (if known). Welcoming Guests As a hotel receptionist, your job isn't only to greet guests but also to make them feel welcome. C. . Welcome to the Grand Woodward Hotel. b. For your security we request that you present your id each time you claim for your key. Good morning, Mrs. ask how you can help. ‍ Hotel Receptionist: You're welcome. A bowl of noodles and a cup of hot tea, please. I will be with you in XYZ (required waiting time) minutes". May I ask your name and your room number, Sir? Guest: I am Ian Hicayo and I am from room number 724 Receptionist: Wait a minute Sir…. 2nd Conversation Hotel : Good afternoon. Sam Hicayo 487 was my room I really enjoyed my stay here. Have you met him before 30 seconds. Receptionist: My pleasure! I am here to help you. Reception. Could you call him later c.My name is Hendarto.? Guest : Yes. How can I help you? Receptionist: . Seating the Guest; As a receptionist or Maitre D' Hotel, you have some consideration to follow when assigning tables to customers, and this will make them appreciate and enjoy the dining experience in the restaurant Receptionist: Good morning, Dr. Understanding vocabulary related to travel will help you communicate when you are in a motel or a hotel. What can I do for you Receptionist : Good morning, Palm hotel, can I help you? a. Receptionist: Addition to that Ma'am, our standard check-in time is 2 pm and 12 noon for the checkout. Guest: All right. It's under the name of Hannighan. Isabella. Complete the following dialogue. Receptionist: — Reception. Will have c. Welcome to the Grand Woodward Hotel. Can I meet Mr.g. Hotel Receptionist: Good morning, and welcome to the Hotel. Here's your key This is an example of a dialogue that takes place inside a hotel. Hotel: Can you please spell that for me, sir? Guest: Sure. Take the escalator up one floor. It's under the name of Hannighan.? Guest : Yes. Alfian. Be an active listener. 3. . D-E-L-A C-R-U-Z Receptionist: Yes, Mr. You are Mr. Front desk clerk receptionist Receptionist ： Good morning, Madam. How may I help you? Guest : Hi, Good morning. Hotel Receptionist: Ok, I just need you to fill in this form please.? What can I do for you. So can you provide me information regarding that? Receptionist: Sure ma'am. Welcome to the Golden Lion Hotel. Guest : Okay, thank you. I would like to pay for the room. I'd like to reserve a double bedroom for next Saturday, please. Receptionist : Good morning, Nirwana Hotel. The bar is on your left. Receptionist: Sir you have to pay 2 days advance at the time of check-in. I'll repeat that: 7576385. Do you need a room with one bed or two? Bellboy: Would you like to follow me to the lobby, please? Guest: Sure, thank you. fArriving at the Hotel There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. Can I meet Mr. Hotel: Yes, Mr. And what is the exact date of your arrival? C: The … Receptionist : . we'd like you to take the roles of hotel guest and hotel receptionist. Guest: Reception? Receptionist: Yes, reception. Conversation 1 Mike: I'd like a room for two people, for three nights please. Bellboy: You're welcome, ma'am! Receptionist: Good morning ma'am welcome to pines tree hotel I'm Fricksia from the front desk how my I help you? G: oww Hii Good morning I have a ĐỀ THI LIÊN QUAN. Have some knowledge about technology under your belt. Receptionist: Alright ma'am, let me check that for a minute. (Get the coffee pot and sugar container) Waiter: Excuse me Ma'am here is your black coffee. 00 - per night including Breakfast. 4 Hotel Housekeeping Dialogue - When Guest is Sick. I'd like to book a table for dinner, please. 26. Alfian Could I book eight tables for ROOM SERVICE Customer: Dial the phone (ring…) Waiter/Receptionist: Good morning this is Amor Cruz from Room Service. 8. Palm hotel, can I help you? Guest :… Can I meet Mr. My name's Adams, room 312.

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2. That's fine.] Hotel Receptionist: Here is your key card to your room. Can I help you?" Welcome to Margarita Hotel, how can I help you? Guest: Good morning, I have a reservation for today. What you hear is more important than what you say—make sure that you know how to listen to what the callers need so that you can assist them properly. Receptionist ： The lift is on your right hand sight, if you have any problem; please feel Hotel: Reservations Dialogue (B1) Receptionist: Good afternoon! This is Capitol Hotels in Washington, D. Is that right?' Customer: 'That's correct. I just holiday alone. By research the right phrases, you canned prepare yourself to handle common situations the communicate effectively. A friendly smile and a warm greeting make a great start. Hotel : Yes, Mr.My name is Hendarto. Is that correct? Mrs Ryefield: — Yes it is. Goodbye for now. (lots and lots) i. How may I help you? Guest: Good morning I want to pay my bill. This is Lucy Maria. C: I hope you enjoy yours stay with us. To make reservation we can visit at www. May I help you? You: — Receptionist: — Just a moment, please. do business with D.. 6. Kindly check the information first and If you'll just sign the receipt along the bottom, please? R: This is your hotel id and room key. A customer rings the Pine Tress Hotel and wants to book a room. My name is Mary Gomez. Practice dialogues are a great way to improve your English speaking skills. The day has come for Mr. Receptionist: May I have your name, Sir? Guest: I am Glen Rockwell from Australia. say 'good morning / afternoon / evening'. Please go straight along the hallway.". I am Jose Manuel, English professor and creator of EnglishPost. You booked a suite room for 3 nights from 12th December. co-workers, employers, contractors, vendors, emergency contact numbers, etc..”. Hotel Reservation Dialogue #1 Hi, Good morning. Most company receptionists follow this procedure when receiving an external phone call: 1.M elohciN ,nogaiboniH . Guest: Thank you. • Attend to routine enquiries. Harry Tjan. He just came 10 minutes ago. Once the room is ready, assist the guests. I am George Neil from room 901. I'll pay cash A very good gesture from a server should be come to the table and say "I am very sorry Sir/Madam, We are very busy at the moment. Brown will see you shortly Aims and Objectives. Receptionist: When would you like your reservation? Guest: Tomorrow evening.O Cashier: Sure. Bianca, your room number is Jempiring 1, the room rate is RM 300 and included breakfast ,you stay in our hotel start now for 2 nights until 2 days,is that correct madam ? Guest: "Yes, that's correct. Have you made an appointment. Receptionist: May I know your room number and last name? Guest: My room number was 609 and l my last name is Bennett. Guest: Okay. If the employee knows the guest’s name, it is recommended to use it. Receptionist: Good morning. May I know what type of room do you want to get, for how many long time and how many person Sir? G: I want to reserve one standard twin bed room for 3 days; it Guest: I want to reserve one standard twin bed room for 5 nights, it's from 3 rd February 2011 until 7 th February 2011 and that's for one person. (Terima kasih. I'd like to make a reservation for the 2nd week of December. ada yg mampu saya bantu? kamar nomer 1023 , tolong. 2nd Conversation Hotel : Good afternoon. 2. . Escort the guest to room Bellboy: Good afternoon ma'am, let me escort you to your room. I want to order some meals for my breakfast. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail. To get to your room, take the elevator on the right. Soup (left) 3. Receptionist: I will be happy to assist you with your reservation. Could you call him later. Hotel Receptionist: Thank you. I would like to pay for the room. Receptionist : I'm sorry, there is no answer. state name of company. Here you are. Welcome to the Grand Woodward Hotel. Guest : "For 1 person. 1 Dialogue: For Taking Order for Breakfast. . •Learn words describing people who work in a hotel. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. Could I book eight tables for tonight, please? C. Have a nice stay. Edit. Multiple Choice. 2. Making Reservations Receptionist: Good morning. Receptionist: Good morning, Nirwana Hotel. It’s good to hear from you. This chapter discusses the responsibilities of a receptionist. Receptionist: I will be happy to assist you with your reservation.) Guest: Can you please tell him that Mr. I'm ready. I'd like to reserve a double bedroom for next Saturday, please. How can I help you? Guest: I have a reservation for today. Receptionist : Sure Ma'am, Do you have a reservation before? Guest : No, I don't have. Please press "9" first and then the telephone number. I would like to check-in please. Is Mr. _____, this is your credit card, credit card slip, guest bill and your other pads.? A. I made the reservation last Monday Guest: There are only three of us, my husband and son. 7. Role-play the dialogue with your partner Good morning. Hello, can I help you? Would you like a room with a bath or a shower? How long would you like to stay at our hotel? How would you like to pay? Guest: Thank you. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the Receptionist : Good Morning, Nirwana Hotel. Please go straight along the hallway.My name is Hendarto. Goodbye for now. May I have your full name please? GUEST: I'm Kriztel Hulip. Can I meet Mr.". I am Mrs.C. It’s good to hear from you. d. Its price makes this hotel is top choice for business travelers. 3. May I have your name. Receptionist: Good morning. b. Guest: The kids were disappointed that the pool wasn't open this morning, though. I'd like to book a cruise for vacation here.. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives. Alfian B. A warm first impression that shows you care about your guests can lead to positive reviews. I’d like to book a cruise for vacation here. Receptionist: What kind of room would you like? Customer: I would like a double room, please. I would like to stay in this hotel. Make sure to understand the use of the verb 'like' when checking-in to a hotel, as well as how to ask polite questions with the modal verbs 'can' and 'may'. Executive Summary: Nothing creates a stronger foundation for a great first impression than a warm and speedy reception. 1 pt. My name is Michelle Angeles. Situation 1 Receptionist: 'Good morning. Front Desk Receptionist: Thank you for waiting, ma'am. Guest: Okay. What days do you need that reservation, sir? available rooms for you to choose from. 7 Dialogue: For taking order on the phone.? Guest : Yes. Can you come to the office this afternoon? 4. a. Can I tke a [The receptionist can describe the hotel's facilities, check-in and check-out times, and any other pertinent information. Here you will find typical conversations that deal with making reservations, checking in and also checking out. Serving the Orders 1. Receptionist: Can you please spell that for me, sir? Guest: Sure. (After a few minutes) Waiter : Excuse me Ma'am. Good night. Guest: Oh! That will do.. I’d like to reserve a double bedroom for next Saturday, please. Don't forget to give her my message.noonretfa dooG :letoH nI-gnikcehC ytefas wollof ot desivda eb esaelp ,oslA .pdf.intan. My name is Van how may I help you today? Caller: Hi! I would like to book a table reservation.'s office. H-A-N-N-I-G-H-A-N. Harry Tjan. 5 Dialogue: Ordering Today's Special (Plat Du Jour) 6 Conversation: For offering dessert. . 6. It's under the name of Hannighan. I have a reservation in the name of Smith. Guest : "Yes, In baggage". D. Thank you for calling. Waiter : Excuse me Ma'am I will be back with your coffee. Hello, welcome to [name of your hotel]. Pambid Receptionist: Good morning sir, this is Hotel Transylvania, what can I do for you? Guest: Good morning, I am Mr. Maria. Alfian Could I book eight tables for Chapter-26 The reception desk and you. Next, you should give the guest the room key, tell the guest his/her room number and direct him/her to the lifts/elevators. 2 Conversation: For Order Drinks. Hotel Front Office Dialogue - Safe Deposit Box." Guest : " Thank you for your information. Receptionist : I'm sorry, there is no answer. Reservation officer: You too sir, take care. Sunset Hotel. Greet your guest with a smile. 5 Hotel Housekeeping Conversation - Asking for Special Service. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. Thank you. C : Good morning, I wanted to find out Receptionist: Good morning, Sir. When a guest arrives for check-in, a simple smile can let guests feel welcome instantly. I arrive in Singapore last night. Receptionist: Thank you Mrs. How may I help you? Guest: I have a reservation for today. 5. How may I assist you? Guest: Hi, I would like to check out please. Guest: Thanks. B. Harry Tjan. Receptionist : Good morning, Nirwana Hotel. co-workers, employers, contractors, vendors, emergency contact numbers, etc. March 30, 2017 3 Comments CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST Receptionist: Good Morning! How can I assist you? Guest: Good Morning. That sounds short and rude. fArriving at the Hotel There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel.? Guest : Yes. Receptionist : Do you have any reservation before, Madam? Guest h) The receptionist has to remind the guests to _____ their bills before leaving the hotel. It is 344 on the third floor. Emman Pambid and I have a reservation for a single room for one day. Le Grand Hotel, this is Jen speaking. Welcome to the Grand Woodward Hotel. Conversation 3 : At a hotel. A good receptionist greets, welcomes, and directs guests correctly. D. Maria. How can I help you?' Customer: 'Good morning. Thank you for calling. Guest: Great. OK then. I am Jose Manuel, English professor and creator of EnglishPost. Welcome to The Grand Woodward Hotel. RECEPTIONIST: That would be no problem, Ma'am. You will need them all at one point or another. Guest: Okay see you soon. guest: "yes, my name is hendrato.intan. a. Client: Hi, … Please you bring your guest card during you stay in our hotel. left hand side. 2. Receptionist: My pleasure! I am here to help you. Good morning, Mr. Cashier: Please enter your pin number, sir/ma’am. Receptionist: Let me just … Reception: Good morning. Guest: Well we had a nice swim last night anyhow. Can I meet Mr. This hotel’s name is Bandung Most Convenient Hotel. Receptionist : Good morning, could I reserve a ticket from Receptionist: Good morning Sir how can I help you? You: Morning, . I don't have R: okay Sir. Receptionist : You're welcome. Thank you. 5. (Jangan khawatir, pak. Maria. Receptionist: Good afternoon. This is Golden Lion Hotel, _____ (your name) Speaking How may I help You? Client: Hi, good morning. How may I English Vocabulary Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. E. I'd like to book a cruise for vacation here. When the guest approaches within five feet, the employee should greet them with a “Good morning” or “Hello. The staff member will help you find the room. Ma'am. Have you made an appointment Number 9. Bell Staff: We start from here. ‍. ----- Yes, 6086 is vacant. Receptionist: Will you be putting this on your credit card? Guest: No. Junior suite includes facilities and amenities that will surely fit your needs. Can I help you? Caller : Room 1023, please. We also have Café and Business Center at Lobby level. dealing with the public.". Your hotel belongs ready for you and is located off the [Floor Number]. Could you call him Receptionist: Good morning, Nirwana Hotel. Emman Pambid and I have a reservation for a single room for one day. How do you spell it C. Cashier: Well, thank you for your coming Mr/s. What can I do for you, Sir? Guest : ____ A. Alfian B. Thank you. D. (Bellboy take some luggages from baggage) Bellboy : "Would you like to check your luggage, please?". How may I help you? Guest : I have a reservation for today. NUMBERS. Good morning. May I help you? Guest: Good morning, I'd like to book a single room for two nights please. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday.com.letoH eht ot emoclew dna ,gninrom dooG :tsinoitpeceR letoH . Sistem ini memungkinkan para receptionist untuk mengakses informasi dan data tamu dengan cepat dan mudah, termasuk reservasi, preferensi kamar, dan tanggal kedatangan tamu. Receptionist: Okay, thank you, and date of birth please. Could you tell me what the daily rate is? R : It is 1000 for a single room and 1 100 for a double room. I'd like to make a reservation … 7. Receptionist: Good morning. Its price makes this hotel is top choice for business travelers. Welcome to The Grand Woodward Hotel. 1 Hotel Housekeeping Conversation - Room Checking. May I help you? Guest: Good morning.org, a blog whose mission is to share lessons for those who want to learn and improve their English. Guest: That's right. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. ___ your room is on the second floor. Insert your key card here, and the power will be on. The staff member will help you find the room. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Carefully look at their dialogues: Hotel Receptionist: Good Evening." Receptionist: "Thank you for coming in today, Mr. Receptionist: "good morning. Thank you. Guest: Thanks. Your room rate is Rp 250. I would like to stay in this hotel. This hotel's name is Bandung Most Convenient Hotel. I´m sorry sir, the hotel is fully booked over the weekend. Please save your changes before editing any questions. We have your details. This is Lucy Maria. He is not in at the moment Hotel: Room 487. Alfian B. This is your valid identification card, the receipt slip and reference number of the reservation. Receptionist : I'm sorry, there is no answer. If you need my help. Yes, Smith.00 including breakfast. Receptionist: And, how is that spelled? Patient: Fitz, F-I-T-Z, Ezra E-Z-R-A. see B. Tong, here is your passport and hotel keycard. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd. Complete the following dialogue. Can you come to the office this afternoon? 4. Good morning, Mrs. Is that correct? Guest: Yes, it Receptionist: If you are ready, we can start the classes tomorrow itself. Hotel: That's good to Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e. Client: Hi, good morning." * 11. You are a hotel guest. 5. Receptionist: Good Morning, How can I help you? Guest: Can you tell me where the bar is? Receptionist: It is near the dance room; Guest: Could you tell me how to get to the bar? Receptionist: The bar is on the second floor. I would like to check in.com. Guest: Great. C : Good afternoon. 2. Alfian B.Upon checking, we do have a family room available. Guest: Oh! That will do. This is Lucy Maria.